Introduction
We respect your privacy. This Privacy Policy explains how ProRequests, Inc. dba Bripes ("Bripes", "we", "us", or "our") collects, uses, and protects your information when you use our client portal, billing, and project management software for agencies (the "Service").
Information we collect
We collect information you provide to us, including:
- Account information — name, email, company details.
- Billing information — payment method and transaction history processed via secure third-party providers.
- Project data — files, content, and deliverables you upload.
- Communications — messages sent through support channels.
We automatically collect usage data including device and browser information, IP address, dates and times of access, and basic event data about feature usage. We use cookies for authentication, session management, and remembering preferences.
How we use your information
We use your information to:
- Provide and maintain the Service.
- Process transactions and manage subscriptions.
- Respond to support requests.
- Improve and develop new features.
- Detect and prevent fraud or security incidents.
- Send service-related notices.
- Comply with legal obligations.
How we share your information
We do not sell your personal data. We share information only with:
- Service providers who help us operate the Service (hosting, payment processing, analytics).
- When required by law or legal process.
- In business transfers subject to equivalent privacy protections.
- With your explicit consent.
Data storage and security
Your data is stored securely using industry-standard cloud infrastructure with encryption, regular security monitoring, and access controls. We retain account data while your account is active, project files for 6 months after service ends, and payment records as required for legal compliance.
While no method of transmission over the internet is 100% secure, we use commercially reasonable measures to protect your information. If we become aware of a data breach, we will notify you and relevant authorities as required by law.
Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Delete your personal data.
- Object to or restrict certain processing.
- Export your data in a portable format.
To exercise your rights, visit our contact page. We may need to verify your identity before fulfilling your request.
GDPR compliance
If you are in the European Economic Area or United Kingdom, we process your data based on contract (providing the Service), legitimate interests (improving and securing the Service), consent (where required), and legal obligations. You have the right to lodge a complaint with your local data protection authority.
California privacy rights
If you are a California resident, you have additional rights under CCPA/CPRA including the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right to know that we do not sell your personal data.
International data transfers
Bripes is based in the United States. Your information may be transferred to and processed in the U.S. or other countries. Where required by law, we implement appropriate safeguards such as standard contractual clauses.
Children's privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please visit our contact page and we will take appropriate steps to delete such information.
Sub-processors
To deliver the Bripes service, we engage trusted sub-processors who may process personal data on our behalf.
| Sub-processor | Purpose | Location | Website |
|---|---|---|---|
| Cloudflare, Inc. | CDN, DDoS protection, primary cloud infrastructure | USA / EU | cloudflare.com |
| Vercel, Inc. | Application hosting and deployment | USA | vercel.com |
| Supabase, Inc. | Database and authentication | USA | supabase.com |
| Stripe, Inc. | Payment processing | USA | stripe.com |
| Sanity AS | Content management system | Norway | sanity.io |
| Vercel, Inc. (Vercel Analytics) | Web analytics and performance monitoring | USA | vercel.com |
| Google LLC | Workspace — email, calendar, docs | USA | google.com |
| GitHub, Inc. | Source code hosting and version control | USA | github.com |
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. Your continued use of the Service after changes take effect indicates your acceptance of the updated policy.
Contact
For privacy-related questions or requests, visit our contact page.
Mailing address:
ProRequests, Inc. dba Bripes
1309 Coffeen Avenue, Suite 15023
Sheridan, WY 82801
United States